Guest Experience
Contact US
Whether you’re asking about a cabana reservation, planning a private event, following up on a recent visit, or tracking down a refund — we’ve got you covered. Our Guest Experience team is here to make sure every Shipwreck Island visit goes exactly the way you want it to.
Get Customer Support, Your Way
Search our Help Center
Instant answers to the questions we hear most: cabana reservations, event bookings, refunds, promo codes, Groupon, gift cards, season passes, and more. Available 24/7.
Submit a Request Online
Need to share details about a recent visit, request a refund, or follow up on a booking? Submit a request and our Guest Experience team will review your details and follow up with a resolution.
Fill out this request for Lost & Found items:
Call for Assistance
Prefer to talk to someone? Call our Guest Experience team — we’ll pick up and sort it out. Reservations, feedback, or anything in between.
Guest Experience:
Availability: Mon–Sat 9AM–9PM · Sun 10AM–7PM ET
Visit us in
Panama City Beach, FL
Set sail for adventure at Shipwreck Island Waterpark in Panama City Beach, Florida. Located along the beautiful Gulf Coast and surrounded by the sugar-white beaches of Northwest Florida, Shipwreck Island is one of the top family attractions in Panama City Beach for summer fun, thrilling water slides, and unforgettable family vacations.
Beyond the park, Panama City Beach offers endless coastal adventures including beachfront dining, fishing charters, shopping, mini golf, and scenic Gulf views. Whether you’re planning a beach getaway or a weekend adventure, Shipwreck Island delivers the ultimate Florida waterpark experience.